Interaction design is everywhere. This blog is my moderately academic attempt to capture as many instances of interaction design as I possibly can.
"Poorly designed user interface" will most likely never make it to a cable company’s NPS survey, which is a shame, because this is precisely why I opted for no cable television over cable television provided by Comcast.
This UI is poorly designed for several reasons, such as the unnecessary amount of scrolling icons and the lack of important information like the current time. For the sake of this blog, it’s important to know that it was about about 9:15am.
As you can see, Comcast’s UI has provided the user with infinite scrolling… in both directions. This is problematic for several reasons:
These poor UI design choices combined with the infamously poor customer service provided by Comcast made me reassess my life enough to come to the conclusion that no TV is better than bad TV. I can only imagine how many others have arrived at this same conclusion. When will companies learn that design always matters?